Customer Feedback Analysis

21/03/2025quanly-interk
Industry: FMCG & Retails
Role: Commercial / RTM
Case name: Customer Feedback Analysis
Problem: Struggles to analyze customer reactions across social media, surveys, and call center logs, leading to delayed product improvements.
How INTER-K AI resolves: Aggregates feedback from multiple channels (social media, reviews, complaints), detects recurring themes in sentiment, and provides actionable insights for product teams.
Outcome: Faster product adjustments, improved customer satisfaction, and data-driven product development.

Ms. TRANG L.M.

Business Development Director

Background

Trang, a 10+ year veteran of startups, enterprises, and global corporations, excels at the intersection of tech, business, and innovation, driving GenAI and data product growth at Inter-K.

Areas of Expertise

  • Enterprise Solution Design
  • Product Management & Strategy
  • Business Development & Strategic Partnerships
  • Data and AI-driven Solutions

Education & Qualifications

  • Bachelor’s degree in International Business Economics, Foreign Trade University
  • Mathematics Specialization, High School for Gifted Students, Vietnam National University

Mr. NINH CHU L.

Head of R&D

Background

Ninh has an intensive experience in Software development and Tech team organization. He has over 8 years of building and leading development in various expertise, industry, and company. Additionally, with finance & investment background, he understands the impact of technical decision in every aspect of the business to maximize value of technology in companies.

Areas of Expertise

  • Software development & architect
  • Data platform & product
  • Cloud architecture & cloud-native technology
  • AI and LLM application development
  • Team organization & management
  • Finance & Investment

Education & Qualifications

  • Foreign Trade University majoring in banking and finance

Mr. TUNG VO M.

Senior Solution Architect

Background

Tung has extensive experience in the development and implementation of ERP, MRP, and WMS systems across industries such as manufacturing, project construction, retail, and supply chain. He is highly skilled in process optimization, designing solutions and architecture, and improving performance in large-scale ERP systems.

With a deep understanding of ERP business processes, data structures, and technical architecture, Tung is able to develop new business processes that seamlessly integrate with company operations.

Areas of Expertise

  • Retail
  • Manufacturing
  • Trading
  • Construction.

Education & Qualifications

  • Bachelor of Sciences, Ho Chi Minh City University of Natural Science.

Ms. NAM D.H.

Senior Advisor

Background

Ph.D. Dao Hong Nam is a distinguished academic and professional in the field of Mathematics and Data Science. He holds a PhD in Mathematics and has over 27 years of experience specializing in deep analysis of data science within the healthcare industry.

Areas of Expertise

  • Science
  • Technology
  • Innovation
  • External Relations
  • Digital Transformation

Education & Qualifications

  • Ph.D. in Mathematic from MUP University
  • Master in Natural Science of HCMC.

Ms. TU VAN T.C.

VP of Global Business Development

Background

Being a seasoned executive with 12+ years of experience driving revenue growth, building strategic partnerships, and leading cross-cultural teams across tech, software, and industrial sectors.

Areas of Expertise

  • Global Business Development
  • Sales and Channel Management
  • Strategic Planning and Market Expansion

Education & Qualifications

  • Business Administration with Informatics in FH SWF Soest Campus
  • Bachelor of Arts in English in Cantho University

Ms. TRANG L.M.

Business Development Director

Background

Trang, a 10+ year veteran of startups, enterprises, and global corporations, excels at the intersection of tech, business, and innovation, driving GenAI and data product growth at Inter-K.

Areas of Expertise

  • Enterprise Solution Design
  • Product Management & Strategy
  • Business Development & Strategic Partnerships
  • Data and AI-driven Solutions

Education & Qualifications

  • Bachelor’s degree in International Business Economics, Foreign Trade University
  • Mathematics Specialization, High School for Gifted Students, Vietnam National University

Mr. ETHAN LE

Chief Financial Officer

Background

Pursuing a career in finance, legal, business, and assistant within a professional, friendly, highly interactive, healthy working, and challenging corporate environment.

Areas of Expertise

  • Financial management and analysis
  • Investment and project appraisal
  • Risk management and mitigation
  • Business performance evaluation and optimization

Education & Qualifications

  • MBA – Master of Economics – Law
  • Biotechnology Engineer 

Mr. HENRY NGUYEN

Founder and CEO

Background

Henry Binh is a veteran IT leader with 20+ years of experience in digital transformation, business development, and global technology expansion.

Areas of Expertise

  • Transformation Strategy, Planning, and Delivery
  • Stakeholder Management
  • FMCG and Agrifood Business
  • Supply chain management
  • Telecommunications
  • Financial Services

Education & Qualifications

  • MBA – University of Bolton
  • IT Bachelor at HCM National University.