Customer Feedback Analysis

March 21, 2025quanly-interk
Industry: FMCG & Retails
Role: Commercial / RTM
Case name: Customer Feedback Analysis
Problem: Struggles to analyze customer reactions across social media, surveys, and call center logs, leading to delayed product improvements.
How INTER-K AI resolves: Aggregates feedback from multiple channels (social media, reviews, complaints), detects recurring themes in sentiment, and provides actionable insights for product teams.
Outcome: Faster product adjustments, improved customer satisfaction, and data-driven product development.

Ms. TRANG L.M.

Business Development Director

Background

Trang, a 10+ year veteran of startups, enterprises, and global corporations, excels at the intersection of tech, business, and innovation, driving GenAI and data product growth at Inter-K.

Areas of Expertise

  • Enterprise Solution Design
  • Product Management & Strategy
  • Business Development & Strategic Partnerships
  • Data and AI-driven Solutions

Education & Qualifications

  • Bachelor’s degree in International Business Economics, Foreign Trade University
  • Mathematics Specialization, High School for Gifted Students, Vietnam National University

Mr. NINH CHU L.

Head of R&D

Background

Ninh has an intensive experience in Software development and Tech team organization. He has over 8 years of building and leading development in various expertise, industry, and company. Additionally, with finance & investment background, he understands the impact of technical decision in every aspect of the business to maximize value of technology in companies.

Areas of Expertise

  • Software development & architect
  • Data platform & product
  • Cloud architecture & cloud-native technology
  • AI and LLM application development
  • Team organization & management
  • Finance & Investment

Education & Qualifications

  • Foreign Trade University majoring in banking and finance

Mr. TUNG VO M.

Senior Solution Architect

Background

As Data & AI Solution Architect with nearly 20 years of experience in the development and integration of enterprise systems, including ERP, SCM, and WMS. Specializing in AI-powered transformation, Tung bridges deep technical expertise with practical business understanding to design scalable data architectures, optimize business processes, and deploy intelligent solutions.

He combines a strong foundation in enterprise systems with modern data strategies—encompassing machine learning, cloud-native pipelines, and data analytics—to drive innovation and operational efficiency.

Areas of Expertise

  • ERP (Retail, Manufacturing, Trading, FMGC): Deep experience implementing and optimizing ERP, SCM, and WMS solutions across complex operational domains to enhance business performance and integration.
  • Data Platform Design and Deployment: Architects scalable, cloud-agnostic data platforms tailored to client needs, ensuring seamless integration, governance, and performance in diverse enterprise environments.
  • Technical Advisory: Acts as a trusted advisor to executive and technical stakeholders, guiding data strategy, architecture decisions, and best practices for building sustainable data and AI capabilities.
  • Problem-Solving: Understands and addresses complex client business challenges by delivering technical solutions aligned with enterprise goals.
  • Roadmap Development: Crafts strategic roadmaps and phased implementation plans for data and analytics initiatives, accelerating business value and transformation readiness.

Education & Qualifications

  • Bachelor of Sciences, Ho Chi Minh City University of Natural Science.
  • He also holds 22 certifications in Data and AI from Databricks and Microsoft.

Mr. NAM D.H.

Senior Advisor

Background

Ph.D. Dao Hong Nam is a distinguished academic and professional in the field of Mathematics and Data Science. He holds a PhD in Mathematics and has over 27 years of experience specializing in deep analysis of data science within the healthcare industry.

Areas of Expertise

  • Science
  • Technology
  • Innovation
  • External Relations
  • Digital Transformation

Education & Qualifications

  • Ph.D. in Mathematic from University of Medicine and Pharmacy at HCMC – UMP.
  • Master in Natural Science of HCMC.

Mr. NGOC, VU THAI 

CTO

Background

He is a seasoned technology leader with 16+ years in software development and 11+ years in project management, specializing in enterprise solutions across diverse industries.

Areas of Expertise

  • Technology Strategy & Execution
  • Enterprise Resource Planning (ERP)
  • Distribution Management Systems (DMS)
  • Digital Transformation
  • Agile & Waterfall Project Management
  • Data Platform & Product
  • FMCG, Automotive, Telecom, andHealthcare

Education & Qualifications

  • Bachelor’s Degree in Computer Science – University of Science, HCMC
  • ITIL Foundation Certification
  • PMP Preparation Certification
  • Basic Leadership Skills Certification

Ms. TRANG L.M.

Business Development Director

Background

Trang, a 10+ year veteran of startups, enterprises, and global corporations, excels at the intersection of tech, business, and innovation, driving GenAI and data product growth at Inter-K.

Areas of Expertise

  • Enterprise Solution Design
  • Product Management & Strategy
  • Business Development & Strategic Partnerships
  • Data and AI-driven Solutions

Education & Qualifications

  • Bachelor’s degree in International Business Economics, Foreign Trade University
  • Mathematics Specialization, High School for Gifted Students, Vietnam National University

Mr. ETHAN LE

Chief Financial Officer

Background

Pursuing a career in finance, legal, business, and assistant within a professional, friendly, highly interactive, healthy working, and challenging corporate environment.

Areas of Expertise

  • Financial management and analysis
  • Investment and project appraisal
  • Risk management and mitigation
  • Business performance evaluation and optimization

Education & Qualifications

  • MBA – Master of Economics – Law
  • Biotechnology Engineer 

Mr. HENRY NGUYEN

Founder and CEO

Background

Henry Binh is a veteran IT leader with 20+ years of experience in digital transformation, business development, and global technology expansion.

Areas of Expertise

  • Transformation Strategy, Planning, and Delivery
  • Stakeholder Management
  • FMCG and Agrifood Business
  • Supply chain management
  • Telecommunications
  • Financial Services

Education & Qualifications

  • MBA – University of Bolton
  • IT Bachelor at HCM National University.